Everything feels urgent — lacking a defensible prioritization process
PMs drowning in competing urgent requests (support, sales, revenue bugs) need management buy-in and a defensible prioritization process (RICE, product strategy doc, cost-of-not-doing) to stop reactive firefighting and make trade-offs transparent to stakeholders.
“On any given week we have customer support tickets piling up, sales asking for things that are blocking deals, and a couple of bugs that are directly tied to revenue.”
view evidence on reddit“On any given week we have customer support tickets piling up, sales asking for things that are blocking deals, and a couple of bugs that are directly tied to revenue. Everything feels urgent, and saying “this can wait” is hard when someone is waiting on it.”
view evidence on reddit“It's not you, it's the organization. If you don't have buy-in from mgmt to move to product driven development, you'll be stuck in that mode.”
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“Root cause analysis on support tickets, roadmap for clarity and with sales it’s a priority alignment.”
view evidence on reddit“As a PO for 7 years I have turned to consistently using RICE. Consistently being the key as it’s very easy to have heart over mind and then confusion spreads with stakeholders and the deliverables drift from the mission.”
view evidence on reddit“Do you have a product strategy doc? If not, create one. All of these things are inputs to you forming an opinion on what the most important things to work on.”
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“Can you assign costs to it? Short/Mid/Longterm, what happens if you just don't. - Short term: don't loose customers/revenue - mid term: can you have technical 2nd level support to lift weight? - long term: do you”
view evidence on reddit“If you don't have buy-in from mgmt to move to product driven development, you'll be stuck in that mode.”
view evidence on reddit“The big question if your org wants you to move forward or just react. If your org prioritizes to react it will not be easy to move forward.”
view evidence on reddit“Do you have a product strategy doc? If not, create one. All of these things are inputs to you forming an opinion on what the most important things to work on.”
view evidence on reddit